Please confirm if the payment information you inputted is correct, including credit card number, expiry date, CVN and one-time password. The transaction cannot be gone through if there is any wrong credit card information or disconnection during payment.

If you confirm your payment information is correct, it may have a opportunity due to your credit card could not pass our fraud prevention techniques and tools

We strive to provide a secure and reliable online shopping platform, customers are required to pass through a range of fraud prevention techniques and tools (3D Secure authentication) when making a purchase, that is designed to protect your payment information and minimise online payment associated risks. HKTVmall reserved the right not to process transaction request failing to pass through the online security requirements. 

To enrich customer experience, currently our website support below payment method. 

Credit card (Visa / MasterCard), Union Pay, Paypal and so on

Whenever you are making payment with any of the VBV / MasterCard Securecode participating online merchants, a “One Time Password” will be sent to your registered mobile number. You are then required to enter this “One Time Password” to complete the online transaction. If you do not receive the “One Time Password” or the mobile number displayed is incorrect or your mobile number has not been registered yet, please contact the credit card Customer Services Hotline for further checking.

To prevent the spread of COVID-19, a brand new contactless delivery / O2O pick up service special arrangement has been launched. Stay safe in touch-free delivery.

Please make absolutely sure that the code is going into the box correctly, without any extra digits, spaces or typos. If there are any zeroes in your code, you may want to try them as o's, and vice versa. We recommend copying and pasting the codes directly, making sure that no extra spaces are included.

If that doesn't work, it may be that your code is invalid or not available to use. Please check the Terms & Conditions for more details about using the code.

1. Our products are imported directly from their local brands, supplier & agents, ensuring all imported products are 100% genuine!

2. Fresh food will go through radiological testing by The Centre for Food Safety upon arrival at Hong Kong with certification attached, ensuring confidence in food safety!

3. Our sizable cold truck fleet delivers frozen food at the temperature of -18ᴼC, ensuring hygiene, quality & tastiness!

4. We adopt the same regulatory standard for physical stores for selling meat & aquatic products, and acquire products from licensed importers, ensuring quality food from reliable sources!